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CROSSROADS HEALTH

9220 Mentor Ave

Mentor, OH • Lake County

Phone: 440-255-1700

Email:

Rating: 3.2 out of 5 (51 reviews)

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CROSSROADS HEALTH

mentor, OHCertified Free Clinic
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Verified Information

Federally Qualified Health Center

Contact this clinic directly for detailed information about their services and team.

Verified Information

Federally Qualified Health Center

Contact this clinic directly for detailed information about their services and team.

Location & Directions

Address

9220 Mentor Ave

Mentor, OH

Lake County

Google Mapsđź—şWaze
440-255-1700

Service Area

This provider serves patients in Lake County and surrounding areas in OH.

Federally Qualified Health Center

Sliding Fee Scale Available

As a Federally Qualified Health Center, this clinic offers services on a sliding fee scale based on income and family size. Patients without insurance are welcome.

Contact this clinic directly to learn about their sliding fee discount program and what documentation to bring.

Services Offered

Federally Required

As a Federally Qualified Health Center, this location is required to provide the following core services regardless of ability to pay.

Primary Medical Care

Preventive care, chronic disease management, acute illness treatment

Dental Care

Preventive, restorative, and emergency dental services

Mental Health Services

Counseling, therapy, and psychiatric services

Substance Use Treatment

Substance use disorder screening, counseling, and treatment

Enabling Services

Transportation, translation, eligibility assistance, and care coordination

Additional services may include:

Vision Care
Pharmacy (340B)
WIC Services
Pediatrics
Women's Health
HIV/AIDS Services

Contact this health center directly to confirm specific services available at this location. Services and hours may vary by site.

Service Locations

1 location

CROSSROADS HEALTH operates the following service delivery sites. All locations provide care regardless of ability to pay.

Crossroads Health Mentor Avenue

All Other Clinic Types
9220 Mentor Ave, Mentor, OH 44060-6412
440-255-1700
crossroadshealth.org/
49 hrs/weekNPI: 1093307654
Directions

Google Reviews

3.2
51 reviews
bailey
B

bailey

around last year i switched from my primary care to here to see how they were since i was going to therapy aswell. These doctors are no where near the professionals you will find at the pediatrician a few doors down! i told my doctor i was experiencing excessive hair growth and painful periods and i was very angry all the time to which she claimed was “normal” to a 18 year old. Me being young didnt over step and ask her please listen but i knew something’s was wrong so i went to a different doctors office and she told me that they were going to do a blood panel and from there on i could go to a obgyn to figure it out here to find out my testosterone was off the charts and i have PCOS. If you dont know if you dont take care of your body and get yearly checks with pcos you can become diabetic and even as far as getting endometrium cancer!! Also to my psychologist i made it clear i didn’t want to be on medication and she still sent me out the door with bottles of antidepressants and pills to take everytime i “freak out” don’t take your children here and please don’t bring yourself here! They just wanted to make money of medications and not do anything for a person genuinely! Also i’ve been coming here for years and have had 4 counselors quit on me for no reason except they are leaving ?

Verified Google review
Mandy Bushnell
M

Mandy Bushnell

I went to a doctor's appointment in December for physical health. I informed the doctor that I had a leg condition that I would like to see a specialist about it. The doctor wrote it on a piece of paper and said she would get back to me about it, then had me make an appointment for a month out. When I went back in January, I asked about a specialist for my leg condition, and Doctor Kelley Pastor, the same doctor I had seen a month prior, had no recollection of the conversation we had and did not even bother to put it in my medical chart! The condition I have is hereditary, so it isn't a new condition. The doctor wrote it again on a piece of paper and said she would get back to me. Again. That was three weeks ago. When I called in to ask what to do they said "well that's up to you". So asking for medical advice from Doctor Kelley Pastor was clearly out of the question. On top of that, during my visit in December, I had asked for my nausea medication to be refilled and she completely forgot. I had to call in multiple times and leave multiple voicemails to finally get my medication refilled. Do not go here!!!!

Verified Google review
Hannah
H

Hannah

I’m very blessed and grateful to have such great care here. Everyone at crossroads has a huge thanks from me. They have helped me achieve my dreams and become the women I am today. It’s not too late to ask for help.

Verified Google review
B G
B

B G

I regret that I have to do this again. This place might be more hostile than the other one. It's pretty clear they don't care about you the person. They're here to be a part of the machine, to pound you into shape while collecting their money. Talked to someone on the phone - threatened to hang up, because I guess it's the go-to for these people who are in a business that requires communicational awareness. Told that they only do in-person intake, so I better be able to take time off work to come in before 3 one of these days. Utterly ridiculous. Given the above, it's pretty clear what kind of clientele they seek to prey upon and what their ultimate goal is. Hey, as long as you're producing wealth for someone. That's all it ever is in this country. There's a reason why I stopped coming here in the first place. Nothing they did was ever good. At best, it was neutral. These people are gonna get someone killed with the way they respond on the phone. Update - for what it's worth, I sent a message to the email. Haven't heard anything back yet, expectations are low.

Verified Google review
joe sulek
J

joe sulek

IDK how any of the other patients could have any of the problems they claim. Since coming to Crossroads from sig health I've had nothing but great experiences with my primary care Dr Kelly Pastor,my psychiatrist Kim Sanders as well as the secretary's and everyone in the pharmacy I've been able to get appointments in a very timely fashion as well as being able to reschedule. Kim is a very good Dr who I would consider a friend, understanding and very personable. Everyone is helpful and professional and polite I've never had a single issue with a single thing. I can't say anything but good things about the entire staff !

Verified Google review
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Reviews from Google Places for CROSSROADS HEALTH. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Sliding fee discount program eligibility
  • • Which services are available at this location
  • • Appointment availability and walk-in hours
  • • Languages spoken by staff

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.

Key Information

Phone

440-255-1700

Website

https://crossroadshealth.org/

Official HRSA Data

Performance data is sourced from the HRSA Uniform Data System (UDS) and the Community Health Quality Recognition (CHQR) program.

View on HRSA.gov