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Chloe Tracy

There seems to be no organization and when I called about my appointment the woman on the line was passive aggressive, rude, and hung up on me.

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Laurie Cameron

I have been a patient at my providers office for 30 years. NEVER have I been so disgusted with them. Ever since they joined hudson headwaters, there is no personality. Everyone is just a number, I cant even get an appointment!! I have been trying for two months to get an appointment. Same response from your no personality call center. Hudson headwaters is all about quantity and ZERO quality. You really need to worry more about your patients than lining your pockets. Do better!

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marie. m.

I fell badly in September over 2 years ago and couldn't get my usual provider, who is usually pretty good. The one I did see made me feel like the only reason I had a swollen leg is because I'm fat, told me it's a bruise and sent me home without even doing an x-ray with instructions to exercise more. When I told her I felt and heard a pop in my leg, she rolled her eyes. According to an orthopedist, the correct care would have been to do an x-ray and put me on rest. As a result of her lack of care, I now have two leg bones that are rubbing together and chronic pain. I complained formally and it took them over a month to get back to me to tell me they did nothing wrong. Ever since then, I've heard absolutely nothing from them except my automatically scheduled gynecology appointments. Messages to another doctor I was put in touch with when I refused to see the original doctor have gone completely unanswered. I feel like I'm being punished for complaining about malpractice. I now haven't seen a doctor or had a checkup in almost 2 years, and some days I'm completely unable to walk. And they don't care.

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Ronald Potash

Nursing and office staff date involved and are professional and friendly. Trying to get on the portal as I have successfully done in the past is sometimes impossible. It takes my old password and then sometimes it doesn't. I've been using the same one since we got up here. Trying to do a reset system tells me that that that that is an old password and to create a new one. When I get in there I enter my old password and it tells me that I have to enter a new one. So it has it on file what the password is and it will not take a reset. No one to call. No one seems to know any numbers. All I'm doing now is writing a letter to the CEO informing him of the fact that no one answers the phone. I called and left a message December 27th at that number have still not gotten a call back. This is not customer service. This is lip service. Terrible

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Erica Gussow

Been calling for a very long time after my provider in warrensburg didn't want to see me until I had an ultrasound so I was arbitrarily scheduled for it before my actual appointment. I called this office to explain the situation including my living and work situation, and was told two separate times "no, you don't have to schedule an appointment WE WILL DO IT FOR YOU" ... just shy of a month later, no appointment, and I've been called by wbg to know if I found a different provider. I am now 7 months pregnant and have received NO care as I've been trying to comply with that I've been told and not come across as a jerk! Unfortunately hudson headwaters is the ONLY care in the area without me driving 2+ hours away for maternity care! Disgusted and frustrated are 2 of the only applicable words I have to use, and no I will not call you again as your automated response to 1☆ reviews likes to ask. I was told you'd find a provider and get me seen ASAP almost a full month ago! I made my original appointment at 4 months pregnant and waited nearly 7 weeks for that appointment that I had no choice but to cancel!!!