A

Alia H

I want to sincerely thank the doctors and nurses who cared for me during my hospital stay. After leaving the ER twice, the team followed up with me, called me, and took the time to explain the importance of returning for further evaluation. That follow-up showed genuine concern for my health and made a real difference.Once admitted, the care I received was exceptional. Huge shoutout to Klaus, Floor 6 the nurses there were patient, attentive, and incredibly accommodating. During the nurses’ strike, the travel nurses were absolutely excellent and went above and beyond to make sure I felt supported. Special thank you to the neurology team and the medical doctor who worked the morning shift truly amazing. The level of care, communication, and compassion made a stressful situation feel manageable. While the hospital system could benefit from better updates and coordination, the care team delivered outstanding care despite those challenges. I am extremely grateful. Thank you to an incredible team.

O

Orion Pax

Montefiore Medical Center in the Bronx truly deserves endless praise. The wonderful staff, from the front desk to the hallways, are caring, patient, and professional. The nurses and doctors work incredibly hard every day, and I am deeply grateful for the multiple successful surgeries I’ve had here throughout the years. I also appreciate the kitchen staff for consistently providing great food. There’s something special about a hospital where you can get lost in the long hallways and still feel cared for. Montefiore is a true neighborhood staple, and I hold deep respect for Sir Moses Montefiore himself. Most importantly, I am beyond thankful for the successful surgery my mom had here and the love shown by every doctor, nurse, and staff member involved.

N

Nick J

This hospital is truly a hit or miss, and unfortunately our experience was overwhelmingly negative. While a few nurses showed care & compassion, far too many spent time sitting in hallways chatting instead of checking on patients. The level of attention & quality of care depended entirely on which nurse you happened to get and if they did not like you or your family member, it clearly affected the care provided....The most alarming issues occurred at the admin & discharge level. After multiple attempts to speak with hospital management & formally requesting detailed medical & financial records, we received nothing. There was no transparency, no follow-up & no accountability. The patient was inappropriately discharged despite having a serious medical condition & a high risk of infection. The hospital effectively engaged in patient dumping by sending the patient to a rehab facility knowing full well that physical therapy could not be performed. Even worse, the hospital failed to send proper documentation to the receiving facility & did not disclose that the patient had an extremely deep, open pressure sore from being left idle in a hospital bed for three weeks. Despite this, the hospital documentation falsely claimed the patient was receiving physical therapy three times per week. Complaints were filed with risk management & the Department of Health, yet no action was taken. This facility operates with zero accountability. This was unacceptable, unsafe & negligent care. I wouldn’t send my worst enemy here, let alone a loved one.

S

Sean Kemit

Advised by her doctor my mother was sent to the ER 2 days ago for a fractured shoulder. Some of the worst and unprofessional nurses and doctors I have ever encountered. Nurses were lazy and inattentive to the patients needs. One administrator who work behind the receptionist desk( Asian Female) when asked by me when will a doctor be on hand to attend speak with me and my mother I was ignored 2-3 times. Then when she finally answered she said she would check in the system. She then proceeds to go back around the desk and laugh with her colleagues and then walks out of the ER. The day shift orthopedic doctors didn’t give much insight on my mother’s condition either. Said a couple words then vanished. The night shift doctor Lonergan, Bronagh very rude and sarcastic attitude and quite unprofessional. While explaining a procedure for a ct scan to my mother I myself ( patients son) ask can I join her while she gets the procedure done , Lonergan says “you can but only if you want to get hit with radiation “. I found that very distasteful and unprofessional on her part. I even said to her my mother hasn’t eaten all day she never told a nurse to bring food. Upon discharge my mother was sent home with a prescription of ibuprofen and oxycodine and pain patches Lonergan never put the request in the pharmacy for the patches. An individual like this should not be in medicine and around patients with severe needs. If you can stay clear from this place and the above individual.

J

Jodiann Malone

A few months ago I was visiting NYC with my children from Massachusetts. Day 2 of being there my 6 year old eye began swelling up I gave him some eye drops and took him to the ED anyways because I needed more eye drops as the one I used was for his sister 5 days before his eyes became swollen hers was the exact same way I took her to the children hospital and received the eye drops for her. So we get to the ED it is gross in the lobby when we went up to register my son I explained to them what was going on and that I had given him some eye drops and was only there for him to be seen so he can have some because we where not heading back home until the following day. They kept asking him about his eyes he said the day before he was playing and his little sister accidentally poked him in his eyes. They did his vitals and brought us back behind some curtains in a little area with blood and trash on the floor, tissue all over the bathroom. I was grossed out because I never expected to see a dirty hospital. Trust me I’ve been to enough because of my son asthma and I work in one of the biggest hospitals in Massachusetts. We where back there about 20 min my son was falling asleep by now it’s after midnight his eye was not swollen anymore I asked a nurse when will he be seen she told me they’re waiting for the doctor. We sat there about 1 hour didn’t see the doctor or received any medication or update for him. I went to the nurses station and told them I need a AMA form so I can take him home the nurse told me a specific person had to do it I went to the guy he told me he was coming another 20 min I went back to him he seemed as if I was bothering him he did not acknowledged me so I went back to the curtain section took my child and walked out the hospital. He was not seen by any doctor. They sent my 6 year old a hospital bill for $2600 and that’s after a so call discount. I reached out to there billing department for a brake down of the bill only for them to tell me they can’t discuss it with me because it’s in my 6 year old name. I would like to know what service was my child build for if he was not seen by a provider. This has to be illegal and if it’s not it should be that’s why people are dying and afraid to go to the hospital the bill alone will put you in a coma