R

Roberto GM

Good services available. Great doctors on staff. Fast medication refills. The only big negative is that their answering machine says "Nevada" incorrectly. Please fix.

K

Kyler

This location specifically, front desk will pick up the phone and not speak, they will quietly hang up if you do not. No worth calling when they’re always gossiping and laughing while patients are waiting to be seen.

A

Art

I've been here for Primary Care for a year, but I'm switching to another place. I'm thinking St. Mary's since it's in the area and has better reviews (unless they don't apply to people like me). Major problems at Hopes: 1)You have to call at 8 AM on the dot to schedule anything, and you still have to wait in the que and could get hung up on. 2) Your PCP takes forever to respond to one message, like a refill, and you have to borderline harass them to get an answer. 3) Sometimes they charge your copay higher than your insurance bills it. Good things about Hopes: 1) The staff have been respectful to me, because they deal with the bottom barrel of society everyday so I fit in. 2) There's a needle exchange, and there's free Narcan in the newspaper box outside the hospital.

F

First Name

Positive experience at this office as an HIV+ individual. Front desk staff are always kind, though the wait times can take longer even if you’re early. They have walk in appointments for blood work too

S

Samuel Kendall

I’ve been a patient at Northern Nevada HOPES for 11 years (since June 2014), and I’ve finally had enough. The treatment I’ve received has left me wondering why I tolerated it for so long. I transferred from Sacramento CARES hoping for the same compassionate care, but that move turned out to be a grave mistake. I’ve been talked down to like a criminal, dismissed, and disrespected more times than I can count. The phone etiquette is especially appalling—calls often go unanswered, especially during the last hour of service. Staff rarely give their names after picking up, and some speak with such cruelty and disregard it’s truly unbelievable. I’ve waited nearly an hour in the queue many times, only to be hung up on or placed back in line without explanation. After more than a decade of trying to be a devout and hopeful patient, I’m deeply frustrated and disappointed. To say anything positive about this place is nearly impossible. Yes, I’ve received care here—but getting it feels like finding a needle in a haystack. Every patient deserves respect, dignity, and to be heard and looked after—and I haven’t felt that here at all. It’s really getting bad.