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Michele Hood

Do not go to this dump! I have signed forms to have my medical records transferred mid part of last year and my new doctor hasn't received them yet and here it is February of the following year. I've called many times and sometimes no answer or even a call back by leaving messages!

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Roun Man

Lowell Community Health Center. I never had any negative experience there until today. With a snobby Hispanic front desk girl at “Adults Medicine” Floor level 3 right-side window. I was next in line. As she proceed to say NEXT. I walk up to her, stating my name and appointment time getting to the point. She paused in disbelief, shakes her head and said, “Good Morning??!” Forces me greet her first. Thinking im rude. Not everyone needs to greet you, not everyone is happy. You’re not important. You giving an attitude requesting and shaking your head makes you rude and entitled.

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Jay Yarossi

My doctors have been great but this facility is absolutely terrible. I have had two doctors leave the facility and this place doesn't bother to do anything about it. They just leave you in limbo. No prescription refills, no new doctor, nothing.

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Celine Fletcher

Trying to become a new patient after insurance changed and I needed a new PCP. My insurance company helped me find this office that said it was accepting new patients and I read through all the available providers and decided to give them a call. I was met with nothing but issues, first nothing available until April and even that was only a phone call appointment. The lady on the phone was also incredibly rude throughout the call. I was also told I Do Not get to pick my provider, ifI have picked this office, the office will assign me a provider based on who is available. Never in my life have I been told I'm not allowed to pick the doctor that's going to see me and I will not go to an office where they make decisions for me before knowing me. I started to explain to her that this wasn't going to work for me because I need to feel comfortable with my provider so I will be pursuing other options and She Hung Up on me before I could finish speaking. I do not recommend this office due to the staffing on the front line, I have no insight on the actual providers.

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chris bille

My primary is excellent such a caring person her main two nurses as well I can truly tell how much they care.. how ever that sed the people just answering phones or handling phone affairs worst experience ever other then billerica layhe who have no filter unlike that wich I'd prefer they just hang up on you don't follow through with call backs block you after using mychart online once so you can't book appointments or converse with questions I shit you not one booking one message my provider was stunned when I showed her they are lazy incompetent if you hate your job so much get a new one there's plenty bc believe me we the people don't wanna deal with your dry attitude on the phone. Call after call thing after thing what must I do to get help swollen liver exhausted passing out with seizures we just don't know. Believe me dear provider it's not me not putting the work in from my side its those in-between us. Thanks so much your biggest fan guys god do I wish I knew where the phone people room was I'd have a thing or two to unload via top of my lungs.