M

Marjorie Hoxie

Have never actually talked to an actual human when calling to schedule an appointment. I have only been seen by a doctor at this practice once out of 4 yrs of being with them. Find a new or different doctor if your insurance recommends this

R

Rachel Pagan

I've been going to CCI for over 3 years and I can comfortably say the doctors and medical staff are fantastic! I've had numerous chronic conditions that have all been successfully managed/treated and my 2 year old son can be seen for his checkups during my visits (scheduled consecutively) - a major time saver! My only complaints are related to a lack of convenient disabled parking (Silver Spring office only) and the phone staff (or lack thereof) because it can sometimes take 30+ minutes of holding before someone picks up to schedule an appt. But to be fair, most industries are understaffed right now and with covid on the rise again, we could all use more patience.

S

Sarena Sok

I have been a patient for over a year and I love the entire staff, especially the doctors. I always get through with a receptionist every call and if not .. I’ll leave a message and get a call in return within an hour. I completely understand it gets super busy in there so if I’m on hold I don’t mind waiting at all. Thanks to everyone who works tireless hours at CCI we appreciate you !

F

Francesca D

For the love of god, save yourself the trouble and go elsewhere. I've been going to this incompetent, inefficient, greedy office for about 1.5 years for dentistry and primary care. They operate to extract as much money as possible from patients and are generally useless. I've had to clean up mistakes so far from both scheduling and billing. I literally just walked out of an dentist appt because this place requires a dental evaluation every six months BEFORE they will schedule a cleaning. And when I tried to schedule a cleaning, the scheduler scheduled an evaluation without telling me. So now I cant get two cleanings per year. Which means I can't get the rebate my insurance provides me for getting two cleanings per year. Also, if you ask them to schedule enough time/appts to fill all of your fillings in one go, they will lie to you and say they did. Then you get in and they say they can only do one and you have to schedule the rest, one at a time, in intervals with months between. Even for simple fillings, you have to threaten them to do more than one in a sitting. Why? Because they charge insurance per appt, not per tooth. They are trying to extract as much money as possible from billing.

C

Catherine Lesko

While I was content with the actual care I received, and the doctors were wonderful, the billing department/front desk staff are terrible. I called to inquire whether they accepted my insurance and was told they did; granted, I should have been more specific to ask whether they were IN NETWORK, I assumed that was implied. They were not. Not only was I charged out of network prices, their billing department is SLOW - I had 2 visits, one in October, and another more than a month later in November, but I did not receive a bill for either (and notice what I was being charged so I could find a new doctor) until over 3 months later in February! The final straw was the fact that they did not process my payment until April - throwing off my ability to pay with HSA.