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daylen

Terrible terrible terrible prenatal care. I am currently 9 months pregnant, and ever since the 9 weeks of pregnancy my pregnancy has been a headache because of this corporation, BOTH SUMMERLIN AND DOWNTOWN LOCATIONS. They cancel your appointments with the excuse the doctor is not in, and they can’t get a doctor to see you until after 2 weeks that they have something available, just to go and cancel again. They don’t have ultrasound machines or radiologists to check on your baby, everything has to go through a third party- usually Radiology Regional, but their staff is so incompetent that they can’t even send an ultrasound order correctly. I have been waiting since week 28 for the order to be sent, by week 31, Radiology Regional was supposed to receive it, they never did because the doctor never signed it. Two weeks after, they supposedly sent it, comes the day of my ultrasound APPT, and it gets cancelled because they sent the wrong order from five months prior!!! This is unacceptable. You have to make more than 8 calls a week to get them to do their job, just for them to tell you they can’t help you. They expect you to do their job. As a pregnant person, you are supposed to be proving quality care, and all they do is add on stress and frustration. They treat you extremely rude over the phone, and if you don’t put your foot down, your problem will never get resolved. Their wait times are atrocious, expect to wait 2 hours after your set appointment time, just to be seen for 2 minutes. What an unprofessional, unethical, irresponsible health center. They schedule over 100 “customers” because you can’t even call it patients considering they don’t offer any type of health quality service. All because they want to make extra money instead of providing the necessary care, especially for pregnant women.

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Jody

The Spanish Woman (La Lisa?)...at Ft Myers phone reception is a WINNER and PERFECT to get things directed. One person. Everything done. ALL Data updated. Addresses all confined fast. Wonderful to use a Human! This Young Lady? Different. Capable. Navigated Her computer like the designer using Her brain and experience. She turned 5 future time consuming button-pushing automated computer AI phone calls that would have been days of back and forth communications and verification processes onto... Heck. She did 5 different departments into 1 call. Did it all Herself. Wham! Wow. That's the power of talking with a human. Very easy to understand and patient with me while I needed help while conversing in pain empathetically but intelligently. Family health should be proud to have her. Give Her a RAISE for perfection. Thanks! ~Jody Farr

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Peace

B4 Dr Sanchez left Fam Health, I'd give a 5☆☆☆☆☆ for sure! But since I got a DIF Dr its HORRIBLE! THIS DR HAS BAD PR WITH PATIENTS & BEYOND¡! PERIOD.

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Rudy Fernandez

Jonathan from the Medical Records Department was extremely patient, knowledgeable, and helpful when assisting us yesterday with medical transcripts for my children, Esteban and Isabella F. He went above and beyond to make the process smooth, and his professionalism stood out. Jonathan is truly an asset to your company

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bricen ferrell

Thanks so much! They helped me out so much at my visit and Dr. Robinson worked with the disease management team to get me a continuous glucose monitor sample. Everyone was very kind and helpful. Truly my best experience with healthcare I've had