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Ruth Locke Arendt

They don't accept self-pays, they don't accept uninsured patients, and they don't accept walk-ins. Appointments are always booked until next year. They always refer patients to Zuckerberg San Francisco General Hospital (ZSFGH).

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Montserrat Rodriguez

Dude I got here on time and fought literal WAR to get a visit and the moment I got there and talked to my doctor I had to wait over a hour for a flu shot?! Yeah a flu shot! It’s a nightmare here if I could give it 0 stars I would but I can’t, so I give them a one. They have a cool panda tho that’s the only thing making up for it. (update as I’m writing this in still waiting.)

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Pineapple Bear

Wish I could give this place a ZERO. The appointments they give you are never accurate or even kept. There is never an explanation by the staff as to why you weren't informed about a cancelation, or a change with dates. The ladies who work at reception are very cut-offish and rude over the phone, but seem so laid back (chatting up a storm amongst themselves and playing with their phones) in person. Wait time to get a live person is usually 40min to an hour btw, which ends up being a waste of time in the end because no resolution. I bring a family member to appointments here and its always such a headache dealing with this place for anything from appointments, to results, to even simple routine check ups with a provider. Getting an appointment that isn't two months out is terrible enough but after waiting the two months to be seen and the staff messing up the appointment that turns out was "never made" is just pathetic. They need to get organized and find people who really want to be there and do their job. Non-profit, fine, but at the end of the day they're there racking up points for their resume. This is just not fair to the patients.

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Veronica Garcia

If I could leave zero stars I would. Booking an appointment is a nightmare. It takes calling the office multiple times over the course of several hours to get to a receptionist. When you finally get to someone, they are rude and make no effort to help. Unfortunately, working with this clinic for the past three months has been a huge headache.

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bashar hinnawi

I am deeply disappointed with my recent experience for my 2 years old daughter. When I sought treatment, I was assured by the staff that both services would be covered by my insurance as in-network. Despite this assurance, I was later billed for these services as out-of-network, which was not only surprising but also contradictory to the initial information provided by the facility. Furthermore, one of the bills was issued an unreasonable 8 months after the date of service, which added to the confusion and frustration. I have made multiple attempts to resolve these issues by communicating with both the facility's billing department and my insurance company, but unfortunately, my efforts have not led to a satisfactory resolution. This situation has caused significant stress and inconvenience, prompting me to question the transparency and billing practices of this center. I would urge potential patients to be cautious and verify all billing and insurance information upfront to avoid similar experiences. If you want to resolve the issue for me, I am more than happy to pay my copay as an in network facility as you told me initially.