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Monica Lopez

I'm sitting in the waiting room to get my x ray done in suite 120 and this female at the check in desk just got up to go to her purse in another room just to grab perfume and she walked right to the middle of the waiting room in front of where the patients wait and sprayed it all over herself and then put it back and went to go sit back down. Problem is it's really strong and I have asthma and it messed with me and I feel like I swallowed some of it so I had to put my sweater over my face so I can breathe better. I mean, most medical businesses don't want their employees to smell all perfumy anyway out of respect to the patients and I do know this as I've worked in a few medical facilities myself and know what they require. Please tell all your nurses and employees to do that before they clock in, on their free time, in courtesy of the patients that sit and wait there. Not everyone enjoys that, I did find that disrespectful and I'm not sure why she needed to smell good to sit at a desk and why she didn't at least go to a restroom and do that. Look at it this way. If you asked to step out so you can spray yourself, the answer is most likely no and to do that on your own time or break time. Why do that when there are people sitting in the waiting room? That also makes you appear as unprofessional and no care about what others feel. Most people do seem nice here, although I've only been here twice so far. I had to give three stars due that that but the doctors that have taken care of me have been amazing to me and that's the only reason why I gave three stars instead of two and the lovely doctor who did my x ray understood my problem and agreed that wasn't very appropriate. The ladies on the second floor seem a bit better and friendly. Also, one of the reps I spoke to on the phone yesterday about my insurance kept cutting me off and wouldn't listen to some of the stuff I was trying to tell her and she kept speaking over me trying to get me to listen to HER and this is my first time dealing with insurance on my own (I don't quite know what I'm doing) and she just seemed like she was trying to get me off the phone. I did not appreciate it and it made me feel uncomfortable. It could be a lovely location if some of them just had more respect.

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L M

Terrible customer service. You often get interrupted mid speech for your identifying information. There are tactful ways to do that. They are defensive, deflect blame on others or the patient, and can be combative. I would say about 2 out of 6-8 receptionists I have spoken to have actually treated me kindly, but they are limited as to what they can do. The supervisors do not get back to you or honor email communication even if that is the best method to contact you. The provider doesn't care about you in my case. Didn't even do a physical exam on me after I went for an ER follow-up. They purposely delay short term disability claims so you don't get paid or so you give up. Nobody is consistent. I'm always getting back and forth information. Zero accountability or care is given towards their patients.

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Vanessa Santillán

I called for a follow-up appointment for my daughter after she was discharged from the hospital, and the nurse never called me back to schedule an appointment. When I went to the clinic, Dr. Samantha Goggin's assistant was very rude, saying that the sheet of paper where they supposedly tried to contact me was right there, and she was laughing and making rude faces. Apparently, they shouldn't be working there if they don't know how to treat people. This isn't the first time someone from the pediatrics department has behaved rudely, but today was terrible.

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daijah mystique

I dropped off my sister for an appointment here today and they were repeatedly given poor service. First off, arriving at 3:30 for the appointment and didn’t actually get into the room until about an hour later. The doctor made my sister uncomfortable from unusual comments about having “great boobs” and repeatedly feeling them after original assessment. To make matters worse it seems like the doctor was just making things up. I don’t think it’s normal or based in science to claim that my sister “isnt fat because you’re vegan”. That’s actually ridiculous, but unfortunately isn’t the worst thing said. Asking if caffeine is being drank regularly and claiming that’s why their boobs hurt??? Then after the whole assessment, the doctor kept trying to have my sister changed in front of her, even when told they would wait till the doctor left the room. Basically had to defend the choice to change in private, mind you the door was open. Once the doctor finally left the room, she came back without knocking while my sister was still barely changed. The doctor also made comments about my sister’s piercings on their stomach and face, then asked about vaginal piercings— Then felt around for some (after having finished speculum assessment) This is a VERY unprofessional & inappropriate experience and from other reviews, an entirely unprofessional establishment. When asked for a solution about bloody discharge, her response was to say stop wearing underwear all together. The whole visit felt like a joke and my sister’s concerns went unheard. Will not be returning.

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unBoxed

Not good with communication on what happens what diagnoses is. Sent to pharmacy they had communication issues as well. We went to dentist and pharmacy and was sent back and forth like 3 times in an hour because they lacked communication and didnt understand their system. One lady did and explained why we didnt get our prescription when dr first sent it..it was cuz their system. But we finally got our medication for his tooth and pain.. if u go alone I feel sorry for any already suffering and going to a dr here because there was so much miscommunication..no explanation and no apology and I can read energy so the male at the pharmacy window just smirked. I wasn't rude as I asked questions but im direct as they were very confusing. Im also teaching them to talk cuz it wasn't being communicated.. now when we fi ally got the pills then the Indian lady in the back was very thorough and explained the medicines and all of that. I usually go to Family Health Centers and they are super thorough from the front to the back and even if you go to the CVS Pharmacy you get way more normal communication. I don't think there was a communication issue but there's a character issue in the team needs to train them to communicate better. So their minds and their computer system is all messed up so they need to really fix that because what if someone is really disabled and they can't communicate and advocate for themself then this would be a really major problem just because you're hired doesn't mean you have good character and just because you're hired doesn't mean you're going to do an excellent job. Just cuz you have a license that doesn't mean you have good character either people need to hire and look for certain characteristics. So I'm just putting a complaint here so you know what you will deal with when you go to that location. The dental office ladies were nice at their desk upstairs but there was so many issues where even when he came out of the dentist he didn't know what the diagnosis was so this is not funny if you ever do a job do it well or just don't do it. Especially in health care. Its so crucial. Id do a Donald trump..fired.. or at least train better. I raised my kids and theyd know better. We have to do better. People depend on u. Do it with your full heart or u only chase dollars. And people know when u dont care. May bosses look deeply into character. They rep your team.