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MELISSA VIVAS MENDOZA

The services are horrible. They give you appointments and a take more than 2 hours to call on you. Services are getting worse every time. I will be changing doctors. Staff are very unorganized and paperwork gets thrown because they cannot find any previous filled paperwork.

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Julie p

this clinic deserves no stars. I’ve been going to this clinic forever and it hasn’t changed ever since. This clinic is very unprofessional and the new doctors and nurse is disrespectful. I personally don’t like this clinic and make us wait more than 2 hours just to tell me that we are fine and throws medicine at us. I would rather go to another clinic than this one

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Angelica

I went in to check my hearing as I've had mild hearing loss. When getting checked by the doctor I told her about my hearing issue and she brought up my weight out of nowhere. It was rude, unprofessional, and made me feel very uncomfortable. I came in to check my hearing not being critiqued about my weight which had no connection to my hearing. Ultimately it was a waste of time they said they couldn't do anything for me and when I asked the doctor for any references or places I could go to instead she just said that I have to do that research myself. Which I also felt was unprofessional if you are a licensed doctor you should be finding ways to help individuals. Luckily I have the means to do that research myself but the majority of individuals that come here are low income hispanics, I feel like the doctors here take advantage of them. They do the bare minimum just enough to claim they did something but in reality they don't care, waste of time and waste of money. Save yourself and find another clinic to go to.

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Genecys Orellana

Avoid the receptionist Maria Martinez at all times. We came last Friday to change my niece and nephew's clinic to this location. My mom left the paperwork to her coworker to give to Maria Martinez since she left for the day. We came back today and the paperwork is nowhere to be found. Rather than help us find the paperwork, Maria Martinez decides to stay on the phone and ignore my mom completely. My brother overheard her talk negatively about her to her coworkers. About an hour+ later, my mom got really upset and asked the receptionist for Maria Martinez to please get off her phone and help her check in so the kids can get a physical done and asked for Maria Martinez's supervisor to discuss her unprofessional behavior. All of a sudden the paperwork magically appears, all with no apologies and plenty of attitude. Everyone in this clinic is nice, including the doctors, the nurses, and the front desk. However the unprofessionalism of Maria Martinez made this visit unnecessarily stressful. We are awaiting a supervisor's call because apparently, according to the nurses, Maria Martinez is regularly arguing with patients and that's completely unacceptable.

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Trina Herrera

I am 29 weeks pregnant and 2 days. I stopped coming to this clinic because the assisted transportation provided by San Juda’s made me late to my scheduled appointment at the clinic. The nurses and doctor made me wait 3 and a half hours even though I had a scheduled appointment for the day. I brought it up to EVERYONE’S attention (nurses and doctor) yet EVERYONE said they couldn’t do anything but allow EVERYONE who was ahead of me to be seen. My appointment was scheduled for 10AM and I was seen until 12:30PM. Also, anyone hardly speaks English so if you aren’t bilingual or speak fluent Spanish you will be finding this clinic very difficult to get by. When I finally got to see the doctor she needed me to update her on my file. She didn’t remember my ultrasound date, updated doctor visits I’ve provided, and my updated due date. VERY UNPROFESSIONAL and ridiculous! ANY doctor should know about their own client's file and paperwork. Since then I’ve never returned and have been in between OBGYN’s due to their poor customer service. Sad ANYONE has to feel this way about a doctor's office/clinic especially while pregnant! I DON’T RECOMMEND YOU WASTE YOUR TIME HERE ALL DAY AND BOTHER BEING JUDGED. After not being able to pick up my breast pump covered by my insurance due to poor communication skills AGAIN by a nurse located here at this location ANOTHER nurse updated me that the on-site nurses spoke about my situation about no longer wanting services anymore due to wait time. What type of clinic, nurses, and doctors GOSSIP about their clients? Seriously, don’t come here. You’d be doing yourself, family, and most importantly your baby a favor! They only care about your money and insurance. Terrible experience!