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Chiahao

Staff was friendly, sweet. Doctor Koe was kind, patient, well-informed. Building is clean, well-funded.

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Luca

Most of the staff at this clinic are kind and professional. However, I had a very negative experience with a front desk dental receptionist (a heavyset woman with glasses), which seriously affected my visit. This was my first time at the dental department. I had called ahead and was told by the doctor to come in at 1:30 PM, although it was a same-day visit without a formal appointment. When I arrived, she immediately questioned me and insisted I could not be seen because I “didn’t have an appointment,” despite my phone confirmation. She then spoke to me in a condescending, scolding tone, questioning why I didn’t bring my insurance card. I explained that I had been to the same clinic before and my records were already on file. She responded by lecturing me like a child, saying I should carry it “like a student ID,” and asked, “Now you know for next time, right?” She also asked many irrelevant and misleading questions, including insisting that a referral for wisdom tooth extraction could only be done at their clinic and not sent elsewhere—which contradicts what multiple other dental offices have told me. When I questioned this, she said it was “outside her scope,” which made her earlier statements even more confusing. Despite giving me a queue number, more than ten patients who came after me were called in first. When I tried to politely ask the doctor about the delay, she aggressively stopped me and said, “I didn’t call you—what are you doing?” Her explanation was simply that I “came late,” even though I arrived at the instructed time. At no point did she show concern for me as a patient. Instead, she appeared to use her front desk position to make things difficult and exert unnecessary control. She even told me to move farther away because she “didn’t want me standing there.” This kind of behavior is unprofessional and unacceptable in a healthcare setting. A front desk should help patients—not intimidate or obstruct them.

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Kimberly

Had an in-person interview with Emily and felt a great connection. Was excited about the role, but despite several follow-ups, I was ghosted. Very disappointed as my time and effort were wasted.

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Cathy W

Call in the cancel a dental appointment, the operator wasn’t very patient. Was kinda mad that I had to cancel. I explained that originally was going but there was a change of plan the night before and can not make it anymore. She helped canceled but hung me up right away not even asking if there is any thing else, so rude. Needs to work on phone ethics more. That is not how you assist people and plus a Christian center facility should have more patience and love toward people.

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Damian Gonzalez

I brought my mother for an ER follow-up, and the experience was extremely disappointing. The front desk staff, who spoke in an Asian language, was very rude and unhelpful. Additionally, it is very disrespectful and discriminatory for the staff to speak in an Asian language in front of patients who do not understand it. Communication should be in English to ensure all parties are clear about the appointment details and procedures. For an emergency follow-up, they wanted to schedule an appointment two weeks out, which is unacceptable. They informed me that the doctor only works half days and that appointments are only available with physician assistants. This raises serious concerns about whether physician assistants and nurse practitioners should be treating patients without a doctor present. I feel sorry for regular patients if this is the level of urgency and lack of empathy they show.