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M Adams

We are from Ft Lauderdale, FL. On 1/9/26 my boyfriend rushed himself to ValleyWise Med Center ER while visiting AZ with his 12y/o daughter. He had difficulty breathing, severe shoulder blade pain, & vomiting. Found out day 5 of 7, diagnosed w/ a widowmaker heart attack, something only about 5% survive. The interventional team who performed his emergency cardiac catheterization saved his life, & we are incredibly grateful. A few nurses — Terance, Quintin, Jesus, and Kristin — were attentive respectful & compassionate. Unfortunately, much of the cardio team & overall care lacked communication & professionalism. We experienced condescending interactions, unclear answers, & poor coordination. Nursing care was inconsistent: bloody syringes left in his bed, trash/IV fluids on the floor where he was expected to walk, 20+ minute ICU call light delays, RXs not given as ordered, profanity @ the nurses’ station, urinals not changed despite limited mobility, & a 6hr wait for treatment of an infected IV site. He was placed NPO 3 consecutive days for a 2nd catheterization that was repeatedly postponed & ultimately canceled w/o clear communication. Discharge guidance was contradictory. 1 team told us he could fly home to FL in 2wks; another said absolutely not for 2months. We have no support system in AZ, which was repeatedly communicated. With no clear answers, we rented a car & drove 36hrs home, stopping every 45mins so he could walk. Once in FL, we were unable to transfer critical RXs between ValleyWise & our pharmacy despite multi calls & management involvement. We were transferred repeatedly & hung up on, & had to wait until returning to Florida to obtain RXs. We are thankful he survived. But the lack of communication, professionalism, & coordinated care made an already traumatic experience far worse. ValleyWise should be ashamed! If you must come here, bring a strong advocate w/ you. I’d elaborate more if Google allowed more characters

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Lemme Survey

I showed up to the hospital at 1 am was denied access to by rude employees explaining there are no beds available like I was booking a room, Hospital employees did not pass along information in a timely matter 4 hours of standing around with walking pneumonia, no accountability from any supervisor they act like everyone is a inmate demanding you to mask and or get out while they are walking around servicing sickly people unmasked for 8-12hr shifts PEOPLE LITERALLY SLEEP IN LOBBY, security guards think they can control guests like inmates very rude an unpleasant experience all around if it doesn't feel like death I would not recommend this hospital. I will be reaching out for a official complaint response

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alexandra maynez

I liked this place and was planning on having my baby here, but it felt like they didnt respect my privacy. Kept leaving the door open and ppl were walking in during my ultrasound and vaginal exam. I know im not new to the birthing experience but i still want my privacy and just respect as i give to the ppl who work there.

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Kia Bragg

I highly recommend this ER. From the moment I walked in, the front desk staff acted quickly, took my information, and got me straight to triage without delay. The triage nurses were very professional, asking the right questions efficiently while still making me feel comfortable. The ER nurses were incredibly caring and attentive, checking in often and making sure I felt supported the entire time. The doctors were thorough and investigative, doing everything they could to get to the root cause of my issue—even while working with limited resources. What stood out most was how genuine the staff were. You can tell they truly care about their patients and take pride in their work. The hospital was also very clean and well-maintained, which made the whole experience even better. All around, this is an amazing team of people who clearly enjoy what they do and put patients first. I’m very grateful for the care I received here.

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Kelvin West (Navigating West)

The service here is absolutely changed so you see latest videos attached. I'll be documenting my process because this isn't safe. My experience at Valleywise Hospital was truly exceptional. From the moment I walked in, I felt a level of care and compassion that I hadn't encountered in other medical settings. They took the time to listen to my concerns, treating me with respect and empathy. It was clear they were genuinely invested in understanding my health issues. I especially appreciate how their thoroughness and expertise led to the diagnosis of my pancreatitis, a condition that had previously gone undetected. The medical staff's professionalism was evident in their knowledge and skill, while their kindness made a significant difference in my overall comfort and well-being during a difficult time. I'm incredibly thankful for the care I received at Valleywise; they not only addressed my medical needs but also treated me with genuine human connection.